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Terms and Conditions Shipping and delivery
We are proud to offer “fed-ex international priority on every order. Estimated delivery: Stock items Delivery time should take not more then 10 business days from date of order, customs and excise department of your home country may inspect the package, which may cause delay.
Shipping to APO and FPO addresses in the US APO & FPO orders must be processed through the military postal service. We ship all APO & FPO orders via postal service “Priority Mail” and your package should arrive at the appropriate APO/FPO processing centre within 10-14 business days through the United States postal service. From that point on, we depend on the military postal service to deliver the package to you. We cannot provide a tracking number or specific delivery date. Build your own jewelry Confirmation of delivery date will be given when orders are confirmed. Shipping, handling and additional tax information:
These are calculated based on total item sold and to delivery destination, and are included in the "Shipping, Handling and insurance charge. Please note: “applicable taxes” at point of destination are not included. Shipping, handling and insurance charges will not appear in the shopping cart until after you have entered a shipping destination. To estimate the total price for your order, use our Order Calculator. Insured and secure shipment:
We insure each order until items are received. That means that when your order is in transit to you, shipment is relatively risk-free. For added security, it is our policy that a signature is required for all orders, regardless of any signature waivers you may have with FedEx. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
Each item is packed in a bubble plastic wrap with a “NamJewelry.com” box or case
14 days return policy Our 14-day return policy gives you time to consider your purchase, to ensure you made the right decision. If for any reason you are not satisfied, you can return any item, without custom engraving and in its original condition, within 14 days from the date of receipt of product. Once we receive your returned item and it is accepted, your refund or new item will be processed. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized, or damaged in any way cannot be accepted for return. Engraved jewelry items may not be returned and packages that are improperly packaged or uninsured will be refused receipt. Prepare a return: To return a jewelry item to Nam Jewelry, please contact our Customer Service department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . They will provide you with detailed instructions on how to process a return from your home country. To ensure proper handling of all duties and taxes, please follow the return instructions provided. Please note, the shipping and handling fee is non-refundable. Customer will be responsible for all related charges including shipping charge via Fed-ex. Fed-ex priority class should apply.
In general, you can browse our web site without telling us who you are or revealing any personal information about yourself. At times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us through whatever means you provide such information (through our Website, via e-mail, over the telephone, etc.). Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, phone number and credit card information. We may combine the information you provide to us and we may combine such information with information that is publicly available, and information that we receive from our partners, affiliates and other third parties. Use of Your Personal Information: We may use the information we collect about you to:
Personal Information that we May Share with Others: In certain circumstances, we may share your personal information with trusted partners.
We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, webhosting, web analytics, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s). Special Events: Nam Jewelry may share your personal information with those organizations participating in an event if you choose to participate in a special event (for example, a promotion, contest, or sweepstakes). Unless we tell you otherwise in connection with a special event, these third parties do not use your information for any other purpose other than to manage the event. Compliance with Law and Fraud Protection: We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you. Business Transfer: Your personal information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of insolvency, bankruptcy or receivership, in which personal information would be transferred as one of the business assets of the Company. IP address: When you visit our Website, Nam Jewelry collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Website, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Website. Data collection devices, cookies and web beacons: We use cookies and web beacons to deliver our ads, improve and measure the usability, track visits from our affiliates and partners, performance and effectiveness of our marketing programs, estimate our audience size, deliver co-branded services, and to customize your shopping experience. We may authorize third parties to use cookies, web beacons and other monitoring technologies to compile information about the use of the Website or interaction with advertisements that appear on the Website. Links: Our Website may provide links to other third-party Websites which some are outside our control and not covered by this privacy policy. We encourage you to review the privacy and other policies posted on these (and all) Websites. Nam Jewelry is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us. Policies on representations and pricing: If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item. Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur from time to time. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. Engraving service is confirmed by e-mail. We will endeavor to be as accurate as possible (fonts request) and returns are not permitted as long as wordings are as per our confirmation. If you have any questions, please do not hesitate to contact us. Payment method: All our charges are in Thailand baht, but for your convenience, we offer several methods of payment and a currency conversion table for a closer estimate of cost at time of purchase. You may use your visa, master card, American express or paypal account. You can wire transfer to us for amount exceeding US$800 for total order. Bear in mind, transfer cost on both sides are for your account and that foreign bank charges are to be included in the wired amount. A 5 % charge on total sales should be added for wired transfer payment. Governing law: By visiting our site and any related actions, you agree that the Governing laws of Thailand will govern these terms and any dispute what so ever that might arise between you and Nam Jewelry. Disputes: You agree that any dispute arising from purchase of products, copy rights infringements, privacy policies and or any other claims are to be adjudicated by the governing laws of Thailand and its entire jurisdiction thereof. |
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